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Announcements

Scheduled Essential Maintenance

Please note that on Sunday, 8 March 2015 our online service will be unavailable from Midnight until approximately 05:00am to allow us to undertake essential maintenance.

We apologise in advance for any inconvenience this may cause.

Settlement periods are changing

From 6 October 2014, the settlement period for many stock exchanges across Europe will move to the transaction date plus two business days, or T+2 from the current T+3.

Also from 6 October an increasing number of fund managers will settle fund deals at periods other than T+4; settlement will normally be between T+2 and T+5. You can see the expected settlement date for the fund you are dealing on the deal confirmation screen when you place your instruction. 

Find out more about these changes

Updates to MarketMaster® statement and valuation frequency

Please be reminded of our recent updates to MarketMaster Statement and Valuation Frequency which now sent in October and April.

View further details on the updates to our statement frequency


*Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes. Our opening hours are 7.30am to 7pm Monday to Thursday, 7.30am to 6pm on Friday (excluding bank holidays) and 9.30am to 12.30pm on Saturday.
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Password reset

If you forget or lock out your password, you can reset it online by following the 'Forgot your password' link on the left.

If you require any further details you can also refer to our Ask a question.

Online security reminder

For your protection you should never reveal your full password to anyone. We will only ever ask for two characters from your password, never your password in full. If you believe your password details have been compromised, please let us know immediately on 0800 279 6551* or 0141 352 3909*.

Please view our ‘Security’ page for further information on internet security.

We have been unable to log you in to the site as some of the details provided have not been recognised.

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Remember that your password is case sensitive.

Should there be multiple failed attempts against your account it will be locked for your protection.  If this happens and you have provided an email address you will receive email notification of this.

If you require further guidance of help on this please see our Ask a question page for information on how to reset your password online

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