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NEW - Easter Weekend opening hours

Our Service Centre will be closed on certain days over the Easter Weekend.

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Privacy Policy Update

We have made some changes to our Privacy Policy. Please read our Privacy Policy carefully before using this website.

If you have any questions please Contact Us

Simplifying our legal structure – our transfer to BBPLC has now taken place

Following our recent communications regarding the transfer of our business and services to Barclays Bank PLC, where we outlined the impact on your account and requested your instructions, we can confirm that the transfer was completed as planned on 31 January 2014.  If you haven’t yet replied to us with an account instruction, you will find that your account is now restricted in line with our recent letter – please call us as soon as possible on 0800 279 6551* to arrange for your restrictions to be removed.

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*Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes. Our opening hours are 7.30am to 7pm Monday to Thursday, 7.30am to 6pm on Friday (excluding bank holidays) and 9.30am to 12.30pm on Saturday.
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Password reset

If you forget or lock out your password, you can reset it online by following the 'Forgot your password' link on the left.

If you require any further details you can also refer to our Ask a question.

Online security reminder

For your protection you should never reveal your full password to anyone. We will only ever ask for two characters from your password, never your password in full. If you believe your password details have been compromised, please let us know immediately on 0800 279 6551* or 0141 352 3909*.

Please view our ‘Security’ page for further information on internet security.

We have been unable to log you in to the site as some of the details provided have not been recognised.
Please check the details you have entered and try again.
Should there be multiple failed attempts against your account it will be locked for your protection.  If this happens and you have provided an email address you will receive email notification of this.
If you require further guidance of help on this please click here for information on how to reset your password online

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